Delivery

Orders take one to two business days to process. Items to be delivered within the UK are sent via Royal Mail Signed For® 1st class (Royal Mail aims to deliver the next working day including Saturdays). For everywhere else, the items are sent via Royal Mail International Tracked & Signed (Royal Mail's Europe delivery aim is 3-5 working days and worldwide delivery aim is 5-7 working days).*

Buyers are responsible for any customs and import taxes that may apply. Mode EB is not responsible for delays due to customs.

The processing/making time for made-to-order garments is two to three weeks and then as above for delivery. Bespoke items will take longer depending on the design. Sometimes garments can be made with an express service. Please get in touch if you have an urgent request. Bespoke garments usually take around four to five weeks to complete and may include several fitting appointments.

*Last updated 30.06.21

Returns

I accept returns, exchanges and cancellations for standard Mode EB products in non-customised sizes.

Contact me within: 14 days of delivery

Return items within: 30 days of delivery

Request a cancellation within:  24 hours of purchase

Contact details:

Emily Burns

Mode EB, 14-15 Jewry Street,

Winchester, Hampshire

SO23 8RZ

United Kingdom

Please include your name, address, contact telephone number and email address, and details of why you are returning the item.

Return Conditions:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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