Orders take one to two working days to process when in stock. At the moment Mode EB only sells within the UK and items are sent via Royal Mail. Delivery times may vary due to the current circumstances we are in.

The processing/making time for ready-to-wear items that are made to order is two to three weeks and then as above for delivery. Sometimes items can be made with an express service. Please contact Emily if you have an urgent request.


Mode EB accepts returns, exchanges and cancellations for standard Mode EB products in non-customised sizes.

Contact Emily within: 14 days of delivery

Return items within: 30 days of delivery

Request a cancellation within:  24 hours of purchase

Contact details:

Emily Burns

Mode EB, 14-15 Jewry Street, Winchester, Hampshire SO23 8RZ

Please include your name, address, contact telephone number and email address, and details of why you are returning the item.

Return Conditions:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.