Orders will be processed during normal Mode EB business hours, from Monday to Wednesday, between 10am and 5pm, and should take a couple of days to process when in stock. Items to be delivered to the UK are usually sent by Royal Mail and arrive within one to two days after posting.


International orders will vary in delivery times and could take around two weeks after posting.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. Mode EB is not responsible for delays due to customs.

For items that are made to order, the processing/making time is one to two weeks and then as above for delivery.


Mode EB gladly accepts returns, exchanges and cancellations.

Contact Emily within: 14 days of delivery

Return items within: 30 days of delivery

Request a cancellation within:  24 hours of purchase

Contact details:

Emily Burns

Mode EB, 14-15 Jewry Street, Winchester, Hampshire SO23 8RZ

Please include your name, address, contact telephone number and email address, and details of why you are returning the item.

Return Conditions:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Telephone: O1962 856 777